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Troubleshooting

The following table lists basic problems that can occur, along with their solutions. For other problems, contact your service provider.

If Ignition Interlock… You Should…
Will not turn on Check the vehicle battery
Displays an error code Refer to the Handset Message list in your Compliance Guide
Displays an early or immediate recall Call 1 (866) 700-9300 to schedule an appointment
Aborts a breath test Retry the test, or investigate the error code (see above)
Is in permanent lockout Call 1 (866) 700-9300 to schedule an appointment
Requires service Call 1 (866) 700-9300 to schedule an appointment


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