Troubleshooting Tips For ALCOLOCK Ignition Interlock Devices
With any product, you can expect to run into common issues. ALCOLOCK’s ignition interlock devices are among the highest quality devices in the industry. However, sometimes our clients run into issues, and we’re committed to helping them resolve the issues quickly. While some situations are unique, there are several common issues that can typically be resolved with one or two simple steps. The below information should help you with basic problems that can occur by providing you with a simple solution. If you have additional problems or the troubleshooting tips don’t work, contact your local service provider for additional information.
The Device Won’t Turn On
If your device won’t turn on, the most common problem is that your battery is low or has died completely. Make sure to check our vehicle battery to make sure that it’s working. Sometimes, ignition interlock devices can drain your car battery, and sometimes your battery might just fail on its own and prevent the ignition interlock from starting. In either case, check your car battery. If the problem persists after you change your battery, contact your local service provider for more information and to reach a solution.
The Device Displays an Error Code
Every ignition interlock device comes with a Compliance Guide. You should refer to the “Handset Message” list in your Compliance Guide to determine what the code means and what you should do about it.
The Device Displays an Early or Immediate Recall
The only way to resolve this issue is to schedule an appointment. Call 1-866-700-9300 to schedule an appointment to resolve the issue.
The Device Aborts a Breath Test
You can retry the test to see if it will take. If the device aborts the test again, look to see if there is an error code. If there is, refer to the Handset Message list in your Compliance Guide for further instruction.
The Device is in Permanent Lockout
The only way to resolve this issue is to schedule an appointment. Call 1-866-700-9300 to schedule an appointment to resolve the issue.
The Device Indicates That It Requires Service
The only way to resolve this issue is to schedule an appointment. Call 1-866-700-9300 to schedule an appointment to resolve the issue.
To recap, here’s a table that summarizes the common problems you can experience and what you should do.
| If Ignition Interlock… | You Should… |
| Will not turn on | Check the vehicle battery |
| Displays an error code | Refer to the Handset Message list in your Compliance Guide |
| Displays an early or immediate recall | Call 1 (866) 700-9300 to schedule an appointment |
| Aborts a breath test | Retry the test, or investigate the error code (see above) |
| Is in permanent lockout | Call 1 (866) 700-9300 to schedule an appointment |
| Requires service | Call 1 (866) 700-9300 to schedule an appointment |
As always, if you have problems or concerns that can’t be addressed by these troubleshooting steps, you can always call ALCOLOCK or contact your local service provider for more information.